This is based on my 2017 black Friday shopping experience.
Like many retails, frys.com, send promotion code to all the
e-mail subscribers. So, I registered. Based on subscriber preference frys.com
send daily e-mails. Up to this part, everything is OK.
For 2017 black Friday time also, I received e-mail with
promo code. Both my kid’s laptop is not working so I decided to buy couple.
Based on e-mails, I picked two laptops and I placed orders on 11/23/2017. After
10 or 15 minutes, I received an e-mail saying your order is ready for pickup.
We are closed on thanks giving day & pick order on 11/24/2017. I thought, wow. next day, I received the
store around 10.15AM, went to straight checkout register line. After waiting
for 90, minutes, I reached cashier and showed my order number. He took, my info
went to back room and came back said, no one picked your items. Let me go and pick
your items. After 40 minutes, he came back and said, one of your item is out of
your stock. (standing with family, I was bit shocked.) finally paid bill and
went to manager who is standing at service desk. I show the order pick e-mail etc. He called
someone & after 15 minutes, he said we are out of stock. Apologies. I told,
if come next week, will you honor the prices. He said no. we don’t… So, dumb…
while, I was standing, another customer came and he is saying, I came after
driving 45 miles and his item is not there.
(like me so many disappointing parents.) after seeing this, I felt old
circuit city stores experiance. Absolute mess.
1)
If you are offering online sales, make sure your
order processing system works. (if ORDER
is ready for pickup means they have mean it.)
2)
In my case, my chaser completed only two
transactions per hour. Frys.com employees need to go to Walmart/target/kohls
store. How quick they do the job.
3)
Don’t merge online order customer with in store
promotion chases. There is is reason, we placed order online and we simply want
to pick and go. If you go to Kohls, even
they have special parking slots for online customers and separate service line
to process only ONLINE order. Please learn.
I will append more items later
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